Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.Return Policy
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What should I do if my order arrives damaged, defective, or incorrect?
Contact us promptly at mahjongsocialhouse@outlook.com. Include your order number and clear photos or video of the item, shipping box, internal packaging, and shipping label. Keep all packaging until the claim is resolved, as the carrier may require it for review.
When will I receive my refund?
After an authorized return is received and inspected, approved refunds are normally processed within5–7 business daysto the original payment method. Your bank or card issuer may need additional time to post the credit.
What material are the mahjong tiles made of, and will the designs wear off?
The mahjong tiles are made of high-grade acrylic; the designs are embedded rather than simply printed on the surface, ensuring they will not wear off or fade under normal household use.
