RETURNS POLICY
Thank you for shopping with us at Mahjong Social House. We strive to provide high-quality products and exceptional customer service.
RETURNS & EXCHANGES
You may request a return or exchange within 14 days of delivery.
To be eligible for a return or exchange:
• Product must be in its original condition, Tiles must be unopened and in original packaging. Product must include all original packaging and accessories.
• Original proof of purchase is required
REFUNDS
Refunds will be issued to the original payment method within 7–14 business days after the return is received and processed.
RETURN SHIPPING & RESTOCKING FEES
• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.• Merchandise that has been opened, unwrapped, or removed from its original sealed product packaging is subject to a 15% restocking fee.
Orders may be canceled within 30 minutes of purchase. Once an order has entered our fulfillment process, cancellations are no longer possible. If you no longer want your order, you may request a return after delivery in accordance with our return policy by contacting mahjongsocialhouse@outlook.com
If an item arrives damaged during shipping or contains a verified manufacturing defect,Mahjong Social House will cover return shipping costs and waive any applicable restocking fees.
Please contact mahjongsocialhouse@outlook.com with any questions regarding returns or exchanges.
FINAL SALE ITEMS
The following items are final sale and may not be returned or exchanged:
• Sale or discounted merchandise
• Custom products
• Personalized products
• Gift cards
• Products marked Final Sale
NORMAL WEAR & TEAR
Normal wear and tear resulting from regular use is not considered a manufacturing defect and is not covered under warranty.
Cosmetic wear resulting from regular gameplay may become more noticeable over time and does not affect the function or playability of the tiles. Cosmetic wear alone does not qualify for replacement under this warranty.
Products used in high-frequency environments, including frequent recreational, instructional, club, or commercial play, may experience cosmetic wear more quickly than products used for typical residential play.
MANUFACTURING DEFECTS
We stand behind the quality of our products.
Visible manufacturing defects, missing components, order discrepancies, or product quality concerns must be reported within 15 days of delivery.
Examples may include:
• Missing or misprinted tiles
• Missing paint or printing defects
• Cracked tiles upon receipt
• Manufacturing flaws
• Missing components
• Incorrect items received
To submit a claim, please provide:
• Proof of purchase
• Photos of the issue
• Description of the concern
LIMITED TILE WARRANTY
Mahjong Social House tile sets are covered by a Six-Month Limited Warranty against manufacturing-related defects from the date of purchase.
This warranty applies only to the original purchaser and requires proof of purchase from Mahjong Social House or an authorized retailer.
Examples of covered defects may include:
• Manufacturing-related paint or print defects identified during the warranty period
• Production-related quality issues
• Material defects not apparent upon initial inspection
This warranty does not cover:
• Normal wear and tear
• Cosmetic wear resulting from regular gameplay
• Cosmetic wear, including surface wear, paint wear, minor chipping, scratches, or finish wear resulting from regular use
• Damage caused by dropping tiles
• Damage caused by improper storage
• Damage caused by exposure to heat, moisture, sunlight, chemicals, cleaning products, or environmental conditions
• Damage caused by pets, children, accidents, misuse, or neglect
• Products purchased secondhand or through unauthorized sellers
• Variations in color, finish, wood grain, acrylic characteristics, print placement, or other minor cosmetic differences that do not affect functionality
DISCONTINUED PRODUCTS
Replacement parts and products are subject to availability.
If a product, tile design, or component has been discontinued or is no longer manufactured, Mahjong Social House will make reasonable efforts to provide available replacement pieces when possible. Exact matches cannot be guaranteed for discontinued products.
If replacement inventory is unavailable, Mahjong Social House may, at its sole discretion, offer an alternative solution, store credit, or another reasonable accommodation.
ORIGINAL PURCHASER REQUIREMENT
Mahjong Social House products are eligible for return, exchange, replacement, or warranty review only by the original purchaser.
Warranty coverage applies only to products purchased directly from Mahjong Social House or an authorized retailer and is non-transferable.
Products obtained through private resale, Facebook Marketplace, gifting, third-party transactions, or unauthorized sellers are not eligible for return, exchange, replacement, or warranty review.
If a product is purchased from a previous owner or unauthorized source, any concerns must be addressed directly with the seller.
Mahjong Social House reserves the right to deny claims for products purchased through unauthorized resale channels.
COURTESY REPLACEMENTS
We understand that every situation is unique.
While issues that fall outside our warranty coverage may not qualify for replacement, Mahjong Social House may, at its sole discretion, offer replacement pieces, store credit, discounts, or other goodwill accommodations.
Courtesy accommodations are one-time gestures of goodwill, do not establish an ongoing obligation to provide future replacements, and do not extend or renew the original warranty.
Courtesy replacements remain subject to product availability. Exact replacement pieces or discontinued designs may not be available.
All courtesy accommodations are evaluated on a case-by-case basis and are not guaranteed.
PRODUCT IMAGES
We enhance our product photos by cleaning up backgrounds and adjusting colors for web presentation. Colors may vary slightly due to monitor settings, lighting conditions, and production variations.
DAMAGED PRODUCTS
If your item arrives damaged during shipping, please contact our customer support team within 5 days of delivery. mahjongsocialhouse@outlook.com
Please provide:
• Order number
• Photos of the damaged item
• Photos of the packaging
• Description of the damage
LOST IN TRANSIT
If your order is lost in transit and has not been delivered within the expected timeframe, please contact our customer service team.
If the carrier confirms the package is lost, we will offer a replacement (if available) or a refund.
Contact Us:
If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our customer support team at mahjongsocialhouse@outlook.com